Frequently Asked Questions

Valtinsu offers different electric dirt bike models for different riders and riding goals.

• EM-5 is a great entry choice for younger or smaller riders.
• EM-5 Pro adds more speed, torque, and a taller stance.
• EM-5 Ultra is built for riders who want stronger output, longer range, and higher performance.
• EM23 is designed for riders who prefer a larger wheel setup and a more full-size dirt-bike feel.

• EM-5 is the most approachable model, with a lower seat height and a lighter riding feel.
• EM-5 Pro steps up with more power, larger wheels, and stronger off-road capability.
• EM-5 Ultra pushes performance further with higher peak power, stronger torque, reverse gear, and longer range.
• EM23 uses larger 19-inch front and 17-inch rear wheels for a more stable full-size riding stance.

EM-5 is usually the easiest starting point because it has a lower seat height, manageable power, and three riding modes. New riders should always start in the lowest speed mode and ride in a safe, open off-road area with proper protective gear.

For adult riders, EM-5 Pro, EM-5 Ultra, and EM23 are stronger options.

• EM-5 Pro offers a balanced mix of speed, torque, and control.
• EM-5 Ultra is better for riders who want the highest performance in the lineup.
• EM23 is a good fit for riders who prefer larger wheels and a more full-size stance.

Top speed depends on the model and riding mode. EM-5 reaches up to 40 mph, EM-5 Pro reaches up to 52 mph, EM-5 Ultra reaches up to 56 mph, and EM23 reaches up to 43.5 mph. Riders should always follow local regulations, wear protective gear, and ride within their skill level.

Range depends on the model, rider weight, terrain, speed mode, and riding style. Based on Valtinsu model specifications, EM-5 offers up to 50 miles, EM-5 Pro offers up to 59 miles, EM-5 Ultra offers up to 75 miles, and EM23 offers up to 50 miles under suitable riding conditions.

Yes. Valtinsu electric dirt bikes use three riding modes to help riders manage speed and control. New riders should begin with the lowest mode before moving to higher speed settings.

Water resistance depends on the model. EM-5, EM-5 Pro, and EM-5 Ultra are rated IPX6, while EM23 is rated IPX4. Avoid deep water, high-pressure washing, and long exposure to heavy rain to protect electrical components.

Maximum load capacity varies by model. EM-5 supports up to 243 lb, EM-5 Pro supports up to 287 lb, EM-5 Ultra supports up to 287 lb, and EM23 supports up to 265 lb.

• EM-5 uses 14-inch front and 12-inch rear wheels.
• EM-5 Pro and EM-5 Ultra use 17-inch front and 14-inch rear wheels.
• EM23 uses 19-inch front and 17-inch rear wheels for a more full-size stance.

Valtinsu electric dirt bikes are not for sale to persons under the age of 18. Riders under 18 must be accompanied by parents or adults when riding.

The recommended riding age varies by model.

• EM-5 is recommended for riders 13+ years old.
• EM-5 Pro and EM-5 Ultra are recommended for riders 18+ years old.
• EM23 is recommended for riders 16+ years old.

Younger riders should always ride under adult supervision.

Yes. We strongly recommend wearing a helmet, gloves, eye protection, long sleeves, long pants, and proper riding shoes. Additional protective gear such as knee pads, elbow pads, and body protection is also recommended for off-road riding.

Valtinsu electric dirt bikes are designed for off-road use. Local riding laws vary by state, city, and riding area, so riders should check local regulations before riding on public roads, trails, parks, or shared spaces.

Avoid deep water, flooding, heavy rain, and high-pressure washing. Although some models have water-resistant ratings, electrical parts can still be damaged by improper use, water immersion, or long exposure to wet conditions.

You can order directly from the official Valtinsu website. For product questions, order support, warranty requests, parts, and after-sales help, you can contact the Valtinsu support team.

We accept American Express, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay, UnionPay, and Visa. The final available payment options will be shown at checkout.

If your order has not shipped yet, please contact Valtinsu support as soon as possible. Address changes after shipment may involve additional handling or carrier-related fees.

If your order has not shipped, contact Valtinsu support as soon as possible. Once the package has shipped, cancellation may be subject to additional fees or return processing rules. Please review the Return Policy for complete details.

If you have a valid discount code, you can enter it at checkout. Discount code availability, usage rules, and exclusions may vary by campaign.

Orders are shipped from a local warehouse in the USA.

Electric dirt bikes come with free shipping. Accessories priced at $120 and below have a $20 shipping fee. Final shipping details may be shown during checkout.

In-stock orders usually ship within 1–3 business days unless otherwise noted on the product page. Delivery usually takes 2–8 business days after shipment.

Yes. Once your order has shipped, you will receive a shipping confirmation email with tracking details. Registered customers can also check order and shipping status from their account page.

Return eligibility depends on the product condition and timing. Used bikes may be subject to additional conditions and fees. Please review the Return Policy and contact Valtinsu support before shipping anything back.

Please contact Valtinsu support as soon as possible with your order number, photos or videos, and a clear description of the issue. Do not return the product without contacting support first.

After the returned item arrives at the warehouse and passes inspection, Valtinsu will process the return and refund request. The final refund time may depend on the original payment method, card issuer, or bank.

Contact Valtinsu support with your order number and reason for return. The support team will guide you through the next steps based on your order status and product condition.

Warranty coverage may include the frame, battery, controller, motor, and genuine Valtinsu parts and components, subject to the official warranty policy. The instrument panel has a shorter limited warranty period.

Warranty does not cover normal wear and tear, cosmetic damage, unauthorized modifications, improper assembly, improper maintenance, racing, stunt riding, collisions, theft, water immersion, or damage caused by non-approved parts or chargers.

Submit warranty claims to service@valtinsu.com. Please include your order number, proof of purchase, photos or videos of the issue, and a clear description of the problem.

Free accessories are not covered by warranty service.

For questions about refunds, returns, exchanges, return shipping labels, product support, warranty, parts, or after-sales help, the Valtinsu support team usually responds within 1–2 business days.

Before riding, check the brakes, tires, chain, handlebar, throttle, battery level, fasteners, suspension, and riding mode. Make sure all parts are properly installed and secure.

Yes. We recommend fully charging the battery before your first ride and using only the approved charger supplied for your Valtinsu model.

Basic setup can be completed by following the manual, but electrical, brake, suspension, or drivetrain issues should be handled carefully. If you are unsure, contact Valtinsu support before making adjustments.

Yes. Valtinsu offers parts and accessories for electric dirt bikes. Availability may vary by model and stock status.

Using third-party batteries, chargers, or electrical parts may damage the bike and may void warranty coverage. Always use approved Valtinsu-compatible parts.

Contact Valtinsu support with your bike model, order number, photos of the part, and a description of the issue. The support team can help confirm the correct replacement part.

You can contact Valtinsu by email at service@valtinsu.com for product questions, order support, warranty requests, parts, and after-sales help.

Yes. U.S. customers can contact Valtinsu Customer Service at +1 888-830-0737.

Yes. For general company or business inquiries, you can contact Valtinsu at +852 4407 2722.